1. Introduction
Welcome to Metaverse Lobby! At MetaSoilverse LTD, your privacy is paramount. We understand that your personal information is important, and we are committed to safeguarding it. This Privacy Policy explains how we collect, use, store, and share your personal data, and outlines your rights in relation to your information. By using Metaverse Lobby, you acknowledge that you have read and agree to this Privacy Policy.
2. Information We Collect
To provide you with the best possible experience in the Metaverse Lobby, we may collect the following types of information:
2.1. Personal Information
Personal Information is any data that can be used to identify you. This may include:
- Account Data: When you register an account, we may collect details such as your name, username, email address, and other optional profile information (e.g., profile picture, bio, or avatar customization choices).
- Avatar Data: Customizations you make to your virtual avatar, including appearance, clothing, and other visual aspects.
- Contact Information: If you participate in our forums, customer support channels, or marketing campaigns, we may collect additional contact details.
2.2. Usage Data
Usage data helps us understand how you interact with the Metaverse Lobby:
- Interaction Data: This includes the areas of the Metaverse Lobby you visit, the features you interact with (e.g., games, social hubs), and your interaction with other users.
- Time Spent: We collect data on how long you spend in different areas or using various features of the application.
- Social Interactions: If you participate in networking or social events, we collect data on who you interact with and how (e.g., sending friend requests, messaging).
2.3. Technical Data
Technical data is automatically collected when you use the app:
- Device Data: Information about the device you use, such as device type, operating system, hardware model, and browser type.
- Network Data: Information about your internet connection, including IP address and network provider, to ensure a stable connection for in-app activities.
- Diagnostic Data: We may collect diagnostic data (crash logs, performance metrics) to help us identify and fix bugs and improve app performance.
2.4. Third-Party Data
We may receive information from third-party platforms, especially if you use them to log in to the app or link your Metaverse Lobby account with services like Meta or other social platforms:
- Authentication Data: If you log in via Meta, we may receive basic profile information and authentication tokens.
- Third-Party Integrations: We may collect data shared with us by third-party services, such as in-game purchases or social media accounts you link to your profile.
3. How We Use Your Data
We use the data collected from you for a variety of purposes, including:
3.1. To Provide and Improve Services
Your data helps us maintain and enhance the functionality of Metaverse Lobby:
- Customization: We use your data to personalize your experience, including avatar customizations, saved preferences, and interactive environments.
- Feature Development: Usage data helps us develop new features and improve the virtual environments, games, and social hubs in the app.
- User Support: Your contact data enables us to respond to your support requests and provide solutions in a timely manner.
3.2. To Facilitate Social Interactions
Metaverse Lobby is designed to create engaging social experiences. We may use your data to:
- Connect you with other users for virtual events, multiplayer games, or social interactions.
- Manage friend lists, groups, and communication features (e.g., in-app messaging, voice chat).
- Notify you of friend requests, interactions, and other social activities in the app.
3.3. Communication and Marketing
With your consent, we may use your contact information to send you updates, newsletters, or promotional offers regarding Metaverse Lobby:
- Email Notifications: We may send emails regarding new features, app updates, or promotional offers.
- In-App Notifications: You may receive in-app alerts about upcoming events, new social hubs, or gameplay opportunities.
- Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in the emails or adjusting your app settings.
3.4. Compliance and Legal Obligations
We may use your data for legal or regulatory reasons:
- Fraud Prevention: We use personal and technical data to prevent fraud, unauthorized access, or misuse of the app.
- Legal Compliance: We may retain or disclose your information if required by law or in response to legal requests.
4. Data Sharing
We respect your privacy and only share your information under the following circumstances:
4.1. Service Providers
We work with trusted third-party service providers to perform essential operations, such as:
- Cloud Storage: Your data may be securely stored with cloud hosting providers.
- Analytics Providers: Third-party tools help us understand app performance, user behavior, and improve our services.
- Customer Support Tools: Providers may assist with support requests and troubleshooting.
4.2. Legal Requirements
We may disclose your personal data if required by law:
- Court Orders: In response to valid legal requests, subpoenas, or court orders.
- Investigations: To prevent fraud, investigate potential threats, or respond to security breaches.
4.3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. We will notify you and ensure your data remains protected.
4.4. Aggregated Data
We may share anonymized and aggregated data that does not personally identify users with partners for analytics, research, or marketing purposes.
4.5. Compliance Review Rights
We periodically review our data handling practices to ensure compliance with this Privacy Policy and applicable laws. You have the right to request a review of our data practices and seek confirmation that your data is handled in accordance with this policy.
5. Prohibited Uses of User Data
User data collected by Metaverse Lobby must not be used for:
- Unauthorized Access: Gaining access to private or restricted areas of the app or other users' data.
- Harassment or Discrimination: Any form of harassment, discrimination, or unlawful behavior using user data.
- Selling or Trading: Selling, trading, or otherwise disclosing user data to third parties without explicit user consent.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The retention period may vary based on:
- User Activity: Data is stored as long as your account is active.
- Legal Obligations: Data may be retained longer if required by law (e.g., tax records or legal disputes).
- Inactive Accounts: If your account is inactive for an extended period, we may delete or anonymize your data.
7. Data Deletion
At any point, you may choose to delete your account and all associated personal data. We provide a user-friendly "Delete Account" button within the app, allowing you to:
- Request Deletion: Once clicked, we will permanently delete your account and all personal data within 24 hours.
- Confirmation: After completing the deletion process, you will receive a confirmation via email or in-app notification. Please note, once deleted, this data cannot be recovered. If you require assistance with account deletion, you may contact our support team at [email protected].
8. Data Security
We take the security of your personal information seriously and use industry-standard security measures, including:
- Encryption: Sensitive data, such as passwords and financial information, is encrypted during transmission and storage.
- Access Controls: Access to personal data is restricted to authorized personnel only.
- Regular Audits: We conduct regular security audits to identify potential vulnerabilities and ensure the safety of your data. Despite these measures, no system is completely secure, and we cannot guarantee the absolute security of your data.
9. Children’s Privacy
Metaverse Lobby is not intended for users under the age of 13. We do not knowingly collect or solicit personal data from children under this age. If we discover that a child under 13 has provided personal information without parental consent, we will delete the information promptly.
10. Your Rights
You have several rights regarding your personal data:
- Access: You have the right to request access to the personal data we hold about you. You may contact us to request a copy of this information.
- Correction: If any of your data is inaccurate or outdated, you may request that we update or correct the information.
- Deletion: As outlined in Section 7, you have the right to request the deletion of your personal data at any time. Once deleted, your data cannot be recovered.
- Data Portability: You may request a copy of your data in a machine-readable format to transfer to another service.
- Opt-Out of Marketing: You can choose to opt-out of marketing communications by adjusting your preferences in the app or by clicking the "unsubscribe" link in our emails.
To exercise any of these rights, please contact us at [email protected]. We will respond within the legally required time frame.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When changes occur, we will post the updated policy on our website and notify you via email or in-app alerts. We recommend reviewing this policy regularly to stay informed about how we protect your data.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, you can reach us at:
